I have no idea if this will lead to new business or not, but it's worth a shot! Here's a few new links to Infinite Massage pages:
>> Infinite Massage YouTube channel
>> Chris Owen's Ezine Articles
Tuesday, October 13, 2009
Monday, October 12, 2009
Retread
What?!? Really, Phil Garner again? It's nice to see that Drayton is thinking outside of the box. Oh wait, Tim Bogar is also on the list. Totally sweet!
>> Garner Among Astros Candidates
>> Garner Among Astros Candidates
Wednesday, October 7, 2009
Chords Start Friday
Well, my days of plucking single notes are about to slow down. Friday marks the beginning of chords instruction. If I haven't said it enough, the guitar is not an easy instrument (for me) to learn! Check out this video to see my next goal!
>> Folsom Prison Blues
>> Folsom Prison Blues
Friday, October 2, 2009
The Importance of Being Prompt
As a small business owner in the service industry, I can safely say that being on time is crucial. It sets the tone for the day, gives and underlying sense of confidence to the client and your co-workers, and oozes professionalism. Now, don’t get me wrong, you need to be good at your trade. And, having a professional attitude while applying your trade is also important. However, if you are late to an appointment, especially in the service industry, be forewarned that you will be in for a bumpy ride.
I’m going to refer to my work experience in my specific industry. I co-own an event planning business that specializes in on-site chair massage and mobile spa services. We have clients ranging from Fortune 500 corporations to 4-person birthday parties. In every instance, the bare minimum that our clients expect is what we say we can deliver. Being on time on the day of their event is the first step. Showing up late costs money and potentially repeat customers.
Recently we had a massage therapist that got lost on the way to an appointment. He arrived approximately 30 minutes late and stayed the full amount of contracted time at the client location. We received no less than 3 calls from the client, had to make multiple calls out, and eventually had to apply credit to the client’s invoice to make them happy. We lost direct revenue, man-hours, and probably future appointments with this client, all because of bad directions.
The real kicker is that this happened to one of our better therapists. His skills were never in question and the client seemed to enjoy the service, once he arrived. But, because he was 30 minutes late, the ripple effect damaged the entirety of the interaction.
My company, Infinite Massage, is no stranger to mistakes. In our industry they happen all the time and we try to resolve the issue as quickly and painlessly as possible. Heck, I’ve probably made half-a-dozen grammatical errors writing this article. But, controlling the things you can control is always a good start and being on time is step number one.
I’m going to refer to my work experience in my specific industry. I co-own an event planning business that specializes in on-site chair massage and mobile spa services. We have clients ranging from Fortune 500 corporations to 4-person birthday parties. In every instance, the bare minimum that our clients expect is what we say we can deliver. Being on time on the day of their event is the first step. Showing up late costs money and potentially repeat customers.
Recently we had a massage therapist that got lost on the way to an appointment. He arrived approximately 30 minutes late and stayed the full amount of contracted time at the client location. We received no less than 3 calls from the client, had to make multiple calls out, and eventually had to apply credit to the client’s invoice to make them happy. We lost direct revenue, man-hours, and probably future appointments with this client, all because of bad directions.
The real kicker is that this happened to one of our better therapists. His skills were never in question and the client seemed to enjoy the service, once he arrived. But, because he was 30 minutes late, the ripple effect damaged the entirety of the interaction.
My company, Infinite Massage, is no stranger to mistakes. In our industry they happen all the time and we try to resolve the issue as quickly and painlessly as possible. Heck, I’ve probably made half-a-dozen grammatical errors writing this article. But, controlling the things you can control is always a good start and being on time is step number one.
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